9 BroadPath Healthcare Solutions Customer Service Representative interview questions and 10 interview reviews. In this article, we provide 15 common customer service questions with explanations and sample answers. It's an important role that can take many forms. He was very unhappy that I wouldn't accept the coupon and continued to tell me he was right and I was wrong. This question is the very essence of the job! There’s no better teacher than experience. If you have experience solving a problem like this from a past position, you can reference it in your answer. Sometimes customers might have incorrect information. Shows professionalism and an appropriate greeting. Below is a link to sample PBI questions and description of levels. Ask this critical question to gauge a candidate’s commitment to the role and and gain insights about their customer service philosophy. Customer service refers to the part of a business which attends to the needs of its customers. The thing about hiring great Customer Support Representatives is that there’s only so much that you can train. This question provides an opportunity to demonstrate your people-skills pertaining to customer service, problem solving, and empathy while working with potentially high degrees of emotion. Example: "It's absolutely vital for customer service representatives to have empathy, particularly when customers are upset. If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. Health Care Customer Service Representatives provide current and prospective clients with information regarding health insurance benefits and claims. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Demonstrates the capacity to ask for help, plus knowledge of appropriate referral procedures. I own many pieces from the brand, and I know I can represent their quality well to customers.". Example: "I've found the most successful strategy for turning an unhappy customer into a happy customer is by actively listening to what they're saying. Why? Why should we hire you as patient service representative? Hiring managers want to see that you understand the company's hierarchy and have a good command of in-the-moment problem solving to ensure you can meet the customer's needs. Hiring managers want to be sure you understand the importance of this skill and know how to use it. Example: "I love this company. Hiring managers want to know what your career ambitions are. If the company issued specific guidelines to mitigate the problem, I would adhere to those.". For one, the interview […] If you are applying for the position of Customer Service/Customer Support, these interview questions and answers will help you prepare for you interview. Completely free trial, no credit card required. Finally, solving problems for customers is both a skill and a necessary qualification for the position.". Then, I would relay the situation to the manager so they had an understanding of the issue before speaking with the customer. Post a Health Care Customer Service Representative job to 100 job boards with one submission. The key role of a customer care representative or customer service representatives is to keep clients satisfied. Example: "As someone who exercises every day, finding workout clothes that are supportive and long-lasting is really important to me. This is another great opportunity to share an anecdote from a past position if you have one. Health Care Customer Service Representative Job Description Template. Customer Service Representative Interview Questions. Interviewing for customer service jobs? Healthcare Customer Service Resume Samples and examples of curated bullet points for your resume to help you get an interview. I enjoy the responsibilities of working as a customer service representative, so I think this position is a great fit for me and my career ambitions.". Role-playing happens when two or more people act out roles in a particular scenario. Describe any experience you have. These are the questions you can expect to hear in any customer service interview… whether it’s a first phone interview or face-to-face interview. Next, I would offer either a full refund or a trade-in for a different product. Your resume should touch on just the last ten years of your career, at most. Health Care Customer Service Representatives provide current and prospective clients with information regarding health insurance benefits and claims. Free interview details posted anonymously by BroadPath Healthcare Solutions interview candidates. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. 1 SurveyHealthcareGlobus Customer Service Representative interview questions and 1 interview reviews. Interviews can be difficult and stressful, regardless of where you are in your career. Customer Care Representative Interview Questions. Below we’ve put together some common interview questions and given our tips and even sample answers to get you started. This question is asked to evaluate how much research you did before the interview, and to see if you want this customer service job in particular versus any customer service job. Why do you want this job? In your answer, refer to a real-life example if you have one. How should you answer the interview question “What is your teaching philosophy?” Here are several tips and examples to help you prepare. They also provide treatment pre-authorizations, as well as referrals to network providers. I would be sure to introduce the manager to the customer to ensure the customer didn't feel abandoned.". Interview prep 101 dictates that you should have your elevator pitch ready, a few stories polished (for the behavioral interview questions you’ll probably be asked), and a good sense of what you have to offer. Call Center Customer Service Representative Interview Questions, 7 Customer Service Interview Questions You Need to Ask, Health Care Customer Service Representative Job Description, Call Center Customer Service Representative Job Description, Customer Service Representative Job Description. Sometimes, customers just want you to hear them, and they want to feel like the company cares about them and their opinions. You can educate them about the product, give them scripts, and walk them through manuals and processes, but after that, they have to be able to connect with your customer on a human level. When answering this interview question, talk about how you always strive to go above and beyond when providing service to a customer. When I take the time to truly listen and understand their point of view, it helps me problem-solve much better, and it helps the customer see that the company cares about them.". If you have an example from a past job, share it in your answer. When you provide your anecdote, make sure the problem, your action steps and your coworker's contribution are all clearly stated. Customer Service Interview Questions and Answers: 1. It also helps them get a better idea about you personally to see if you’re a good fit for the company. Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. What appeals to you about this role? When you answer, describe the product or service and then honestly answer why you like it. Ask every candidate the 23 customer service interview questions below to get the information you need to hire top talent. Example: "At my last job, my peers nicknamed me "Smiley" because I try to smile as much as possible. TOP 10 Customer Service Interview Questions. Following the basic round of questions, many hiring managers interviewing potential customer service representatives will then start to really focus in on behavioral and situational questions. In order to have a successful interview, it's vital that applicants prepare ahead of time. It is common knowledge that the job of a customer service representative is not easy. 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