She says that the item doesn't match the description because I left out some details (not intentionally) of a component that's slightly loose and isn't aligned with the other 2 components on the item. Hello, About two weeks ago I opened a case on eBay for a Not As Described item. I sold her an item which she's not completely satisfied with. If you want the item back agree to a return, if you don't then just issue a refund and end it. To the poster that explained how I can edit my post. You don't have to deal with the Seller any longer, just ignore his nasty messages. The first step is to contact the member through … ; Issuing a full refund automatically closes a dispute. I filed a resolution center dispute on him since he had place too little postage on an item, so it came to me postage due. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Offer a refund as a managed payments seller . Ebay and paypal are more or less the same company and the disputes work the same way. . Any discussion of refunds or exchanges on eBay begins with the auction listing for the item in question, which is the final “official” word on the seller’s refund and exchange policy for the item in question. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. There are over 179 million active PayPal accounts around the world. After the dispute process is complete, you may receive a refund and the dispute will be added to the record of the other party. You can only dispute after refunding normally, try it before and eBay will refund from your funds for you. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Customers being economic with the truth happens especially when you deny refunds as buyers expect refunds in the modern age private seller or not. Buyer opened an INR case and the case was closed on Dec. 12, and the buyer was refunded. They then get an instant refund and told they don't need to return the item. If you think that a seller is violating one of our policies, you can let us know and we'll look into it. E bay does not have seller protection they say they have seller protection just to make you think they actually care about their sellers, which they do not. Thank you I tried to find an edit buttom but could not. The agent told me I have to go to my local police station and get a POLICE REPORT showing that the buyer damaged the item. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. There's the mistake you made. ; Click Issue a full refund on the case details page. Or I'm just blind. I'm in the middle of a dispute with a buyer for one of my items on ebay. A quick message through the eBay messaging system can often clear up misunderstandings or disagreements without having to involve eBay in the tedium of online dispute resolution. It states " If a buyer files a payment dispute, and you are found responsible, you will be charged a dispute fee by eBay. As soon as you ask eBay to step in and help, the dispute closes in the buyers favour, regardless of whether you are in the right or not. In some situations, eBay may still refund the buyer at eBay's own expense. If the seller is thinking that they can't give you the money while it's on hold, then they will find that it's just a simple click of the "refund" button. As long as you have entered the Tracking Ebay will Refund you from the Sellers Account. I still have time up my sleave. The package was finally delivered yesterday, Dec. 14. How refunds work. We will take care of any issues with the buyer, including removing any negative and … The dispute process should take a few days before you hear back from eBay. We always encourage our members to communicate with each other when there's a problem with a transaction. I requested the partial refund and he fought me over it since day 1. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Maybe when I checked back it was too late. You don't have to give Ebay any further detail. I have just signed up for managed payments and reading through the get started guide i come across the payment disputes section. NEVER EVER ask eBay to step in and help because as mentioned, it will always close in the buyers favour. We do not get a choice in the matter is the blunt answer to the question. Thanks for your advise. I appealed the case and ebay just told me they decided to keep the original outcome and won't issue me a refund. ... Of course, the outcome will be the same because you will almost certainly lose the dispute and be forced to refund anyway. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. How Sellers Manage Returns & Refunds Help a buyer with an item they didn't receive If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it … Here’s how to issue a full refund:. ; Click the Case ID in the Case column. The default refund period is 180 days from the transaction date. Me and the seller both agreed to a partial refund of 50 EUR. Buyer sent back item after he used it. Reporting an item or issue with a seller. Ebay will FORCE a refund if required from the seller. Seller News. I just asked for a link to fill out an appeal. If eBay decides that you have complied with the eBay Money Back Guarantee policy in relation to a case — including successful appeals — your Buyer Satisfaction Rating, the measure used for eBay’s Seller Non-Performance policy, will not be impacted. When you offer your buyer a refund, the amount will be paid from the total of your Available and If eBay found in your favour and enforced a refund, this was eBay's decision, not yours, and his complaint is with eBay. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. Handling feedback disputes with sellers. Expectations and Procedures for Sellers . If and only if paypal find in favour of the buyer they will have to return the item at their own expense "trackable" back to you before you have to give a full refund of the original payment. Paypal does put the funds on hold when a dispute is filed. And he has gone quite as he knows eBay only give 30 days for a dispute . If you cancel the dispute, the seller cannot be forced by ebay/paypal to refund you, and you will be unable to re-file the claim. We always encourage our members to communicate with each other when there's a problem with a transaction. I sold an item on Nov. 14. I can't say about the 'return' as I have never done one . It's clearly stated in my description the only times I would accept a refund but ebay doesn't even look at that. If a seller opens an unpaid item case against you, find out when and how you can appeal it. Fellow members with experience in such things will be able to give excellent advice, but if you opened and followed up an item not as described dispute, I am not sure what say the seller has other than to refund you In limited instances, eBay may ban a member due to the sheer number of open disputes. The first step is to contact the member through … Contact the Seller Directly . Not that he would get far with it - the user agreement requires members to agree that disputes on refunds and returns will be decided by eBay, and that they will accept their decision. eBay tends to sides with buyers over sellers, so if you're an eBay seller who's having an issue with a buyer, you're probably going to end up issuing a refund.. I had a dispute as a buyer once (product was not the one being sold) Ebay told that the seller hadn't responded, so they would refund me, I didnt get the full amount, even though I sent the item back. You can refund the entire amount of a transaction or portions of it. Offer a refund as a managed payments seller. You just have to wait to hear from Ebay now, they will message you on day 9 and ask if you have Resolved the Dispute. Go to the Resolution Center. I contacted ebay chat to ask how to dispute a refund decision. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. If there's an open cancellation or return request, eBay Money Back Guarantee claim, or payment dispute made outside of eBay against an order, the Send refund … I have a very disreputable seller on my hands. Before calling eBay to ask them to take action against a seller, always contact the seller directly to attempt to resolve the issue. A buyer can return an item that they have destroyed and ebay will make seller refund in full including shipping. ; Select Open Cases and find the transaction. lol eBay even allows users to filter search results based on only displaying sellers who accept PayPal. 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